Thursday, August 05, 2010

Malaysia broadband comparison


After I move to my new house, I had terminated streamyx subscription. Initially I plan to subscribe Penang Fon, unfortunately, there is no service at my condo yet. So I opt for broadband as short term solution. Last Sunday I went to Giant Hypermaerket Bayan Baru to register for broadband service. At first I registered with C brand at 4.30pm, the sales man said the registration can be done at 8pm, asked me to return by that time for collection. After that I went to D brand counter, just to find out more. When I returned to C brand counter on 8.30pm, the lousy salesman said the modem was not available yet, said he will deliver to me afterwards. That time I have had bad feeling, within 5 minutes, I decided to register D brand as well ( I know its crazy, but I was getting frustrated).

After that, the tragedy continue happen for C brand, the lousy sales man keep on give empty promise, besok lusa, all sort of execuses, never deliver what they committed.

Believe me, price is not everything. Service quality is the most important factor before you make your purchase decision. Irregardless the price and speed factor, I will choose D brand as my permanent solution as of now (I have been using D brand cell phone network for the past 10 years and I am quite happy with it) I will terminate C brand service, and I will never subscribe to it, no matte how cheap they are. They are just super lousy. (I had written a complain letter to care-line 3 days ago, no one response until today ! )

4 comments:

Samantha Loh said...

Yeah.. you are rite. Money cant buy service. Normally, I'll look buy things togtehr with service. Like you said, no matter how cheap is a product, but the service is lousy/bad. Huh... NO! No! for me.

Blue Chin said...

Guess what, I wrote in the complain letter on 02-Aug, today, 06-Aug only reply, and said they cannot proceed further due to missing of my IC number. If I have further enquiry, feel free to drop-by any of Celcom centre. Congratulate to Malaysia that we have such a "super efficiency" network company!!

依玲 said...

Better not subscrip those package at road show normally those sales person is partimer n they will "big sound" to said everything sure OKOK nia. Luckily u change to orther brand d....

Anonymous said...

REGISTRATION: Maxis Fibre, TM Fibre, Time Fibre, Wired ISP (Others)

 

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